Introduction
This Privacy Policy describes how TravelMint Inc. (“Company,” “we,” “us,” or “our”) collects, stores, uses, and shares your information when you use our services (the “Services”), including:
- Visiting our website at www.travelmint.com, or any website linked to this Privacy Policy.
- Using our mobile application.
- Engaging with us through customer support, marketing, or events.
Questions or concerns? If you do not agree with our policies and practices, please discontinue use of our Services. For inquiries, contact us at privacy@travelmint.com.
Summary of Key Points
- What personal information do we process? When you use TravelMint, we may process your profile data, frequent flyer program details, premium credit card information, and travel preferences to match you with eligible airport lounges.
- Do we process sensitive personal information? No, we do not process sensitive data such as health, biometric, or financial account details.
- Do we receive information from third parties? No, we do not collect data from third-party sources.
- How do we keep your information safe? We implement technical and organizational security measures, but no online service can be 100% secure.
- What are your rights? Depending on your location, you may have rights regarding data access, correction, deletion, and restriction of processing.
- How can you exercise your rights? You can submit a data subject request at privacy@travelmint.com.
For full details, please read the sections below.
What Information Do We Collect?
We collect the following types of personal information:
A. Information You Provide to Us
You may voluntarily provide personal details when registering, booking lounges, or engaging with TravelMint, including:
- Basic Account Details: Name, email, phone number, mailing address.
- Profile Information: Frequent flyer programs, credit card details (only used for lounge eligibility checks, not stored), travel preferences.
- Payment Information: If you purchase lounge access, payments are processed securely via Stripe (Stripe Privacy Policy).
- Communications: Customer service inquiries, feedback, or survey responses.
B. Information Collected Automatically
When you use our Services, we automatically collect:
- Device & Usage Data: IP address, browser type, device type, operating system, session duration, referral URLs.
- Location Data: Approximate location (based on IP) to suggest relevant lounges. You can disable location tracking in your device settings.
- Cookies & Tracking: We use cookies to store session preferences and improve our platform. (For details, see our [Cookie Policy]).
How Do We Use Your Information?
We use your personal information for the following purposes:
- Providing Lounge Recommendations: Matching you with lounges you can access based on your profile.
- Service Updates & Notifications: Sending confirmations, alerts, and policy updates.
- Security & Fraud Prevention: Detecting unauthorized account activity.
- Analytics & Improvements: Evaluating how users interact with TravelMint to improve our offerings.
We do not sell, rent, or trade your personal data.
What Legal Bases Do We Rely On to Process Your Information?
If you are in the EU or UK, we process your data based on:
- Consent: When you voluntarily provide your information.
- Contractual Obligation: To fulfill services you request.
- Legitimate Interests: Improving and securing our platform.
- Legal Compliance: Meeting regulatory obligations.
If you are in Canada, we process data under express or implied consent in line with the Personal Information Protection and Electronic Documents Act (PIPEDA).
When and With Whom Do We Share Your Personal Information?
We may share your data with the following third parties:
- Lounge Operators (for verifying access eligibility).
- Payment Providers (Stripe, for processing transactions).
- IT Service Providers (cloud storage and security partners).
We require all third-party partners to comply with data protection laws and maintain confidentiality.
Do We Use Cookies and Tracking Technologies?
Yes, we use cookies and tracking tools to:
- Improve website performance.
- Remember your preferences.
- Analyze user behavior.
You can manage cookie preferences in your browser settings or see our Cookie Policy for more details.
Is Your Information Transferred Internationally?
Yes, we store and process data in Canada, the United States, and the European Union. If you are in the EU/UK, we ensure data transfers comply with GDPR via Standard Contractual Clauses (SCCs).
How Long Do We Keep Your Information?
We retain your data only as long as necessary for:
- Account management (until deletion request).
- Legal compliance (e.g., tax records).
- Security & fraud prevention.
Unused accounts may be automatically deleted after 24 months of inactivity.
How Do We Keep Your Information Safe?
We use encryption, secure servers, and access controls to protect your data. However, no system is 100% secure. In case of a data breach, affected users will be notified promptly.
Do We Collect Information from Minors?
No. TravelMint is not intended for users under 18. If we discover a minor has registered, their account will be deleted.
Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal data.
- Request correction of inaccurate details.
- Request deletion of your account.
- Object to data processing for marketing purposes.
To exercise your rights, email privacy@travelmint.com with the subject “Data Request.”
Updates to This Privacy Policy
We may update this policy periodically. Changes will be posted with an updated “Last Updated” date. Significant changes may be communicated via email.
How Can You Contact Us?
For privacy-related inquiries, contact our Data Protection Officer (DPO):David Ciccarelli
Email: privacy@travelmint.com
Address: TravelMint Inc., 100 University Ave. Toronto, ON, Canada M5J 1V6